Meet your customers on mobile channels

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OMNICHANNEL COMMUNICATIONS

Customer-centric engagement

Let customers engage with you on their favorite mobile channel—whatever that is. With MultiLine, teams can interact with customers by voice, text, or WhatsApp, all in one integrated experience.

OPTIONAL RECORDING

Capture customer conversations

MultiLine’s built-in recording capabilities can be used for compliance, training, or quality control purposes. The service saves interactions across all mobile channels in one place.

CRM INTEGRATION

Enhance engagement with MultiLine for Salesforce

Teams can make, log, and view customer interactions from within Salesforce. The seamless integration saves time, simplifies communication, and delivers new insights from conversation threads.

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MULTI-PLATFORM

Conversations flow across devices

Cross-platform support means users can connect with customers wherever convenient. A text thread started on the mobile app on the way to work can be continued in the CRM system in the office.

COMPANY-MANAGED NUMBERS

Keep the number. Keep the customer.

Protect revenue and ensure continuity for customers by re-assigning MultiLine numbers when employees leave or change roles. Saved customer interactions get new hires up to speed quickly.

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