OMNICHANNEL COMMUNICATIONS
Customer-centric engagement
Let customers engage with you on their favorite mobile channel—whatever that is. With MultiLine, teams can interact with customers by voice, text, or WhatsApp, all in one integrated experience.
Let customers engage with you on their favorite mobile channel—whatever that is. With MultiLine, teams can interact with customers by voice, text, or WhatsApp, all in one integrated experience.
MultiLine’s built-in recording capabilities can be used for compliance, training, or quality control purposes. The service saves interactions across all mobile channels in one place.
Teams can make, log, and view customer interactions from within Salesforce. The seamless integration saves time, simplifies communication, and delivers new insights from conversation threads.
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Cross-platform support means users can connect with customers wherever convenient. A text thread started on the mobile app on the way to work can be continued in the CRM system in the office.
Protect revenue and ensure continuity for customers by re-assigning MultiLine numbers when employees leave or change roles. Saved customer interactions get new hires up to speed quickly.