MultiLine for Professional Services
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Streamline Client Communication and Records Management

Multiline provides secure and compliant calling and texting through a separate mobile number on your employee’s corporate or personal device. Maintain a history of client calls and texts for verification and record keeping, dispute resolution, regulatory compliance, and to resolve billing disputes.

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Preserve Client Relationships

Compliance

Maintain a history of client calls and texts for verification and record keeping, dispute resolution, regulatory compliance, and to resolve billing disputes.

Productivity

Capture and document all client engagements in a single system of record document to extract business intelligence, surface actionable insights, and draw best practices.

Efficiency

Easily view all client calls and messages, see their duration and search via keywords to reduce administrative time.

Product Capabilities

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Secure Business Number

Separate app, dialer, contact list, caller ID, voice mail, SMS and call logs, do not disturb and scheduler.

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Compliant Texting

Securely communicate with clients more efficiently with SMS with ability to create automatic workflows to capture client consent and redact certain keywords or phrases.

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Voice and Text Capture

Options to record just voice, just SMS, or both no matter on Wi-Fi, data or cellular. Enjoy multiple recording, storage and retrieval options (such as support for live voice call recording).

Manage within MDM

Easily deploy, secure, and manage the MultiLine app with leading providers like Microsoft Intune, BlackBerry Dynamics, Workspace One, and Mobile Iron.

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Seamless Integrations

Capture voice and text with zero disruption to the workflows of end users and send data seamlessly to your archive or CRM of choice.

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Supervision Workflows

Audit trails, alerts and reports help compliance and mobility teams meet obligations and maintain visibility across all business voice and text.

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