Secure mobile communications made simple
MultiLine is an over-the-top (OTT) mobile communications service that can be deployed on a smartphone, desktop, or CRM system. The service allows users to call, text, or send WhatsApp messages on a secure, dedicated business line, all from one, easy-to-use interface. MultiLine includes everything an enterprise needs to protect company information, meet compliance requirements, manage phone numbers and users, and unlock the value in conversational data.
Safeguard company data with robust security controls
MultiLine encrypts voice and text messages and stores only basic call information on the device. The MultiLine mobile app can be secured with popular EMM / MAM software and deleted from an employee’s phone in seconds, over the air.
Mobile recording for compliance and quality control
MultiLine offers optional recording for voice, text, and WhatsApp messages. Recording in the cloud ensures that every interaction is captured and eliminates the risks inherent in device- and network-based approaches. Recording is automatic, with no extra technology or user action needed.
Line of business managers can coach their teams
Control officers have an audit trail to demonstrate compliance and can search, view, and download mobile interactions. MultiLine helps companies comply with consumer protection and privacy laws by capturing customer consent and redacting sensitive information.
Insights about—and from—mobile interactions
MultiLine provides a rich set of metrics on voice, message, and data usage, viewable at the enterprise and user levels. In addition, analyzing mobile interactions with AI creates opportunities to strengthen compliance and automate and enhance customer engagement.
Integrates into tech stack and workflows
MultiLine fits seamlessly into the enterprise communications infrastructure, alongside leading EMM, MAM, PBX, archival, and surveillance platforms. The service also extends the reach and value of mobile interactions by integrating with CRM, transcription, BI, and AI solutions.
Admin portal simplifies management
MultiLine makes life easier for the people who support mobile users and devices. Administrators can assign—and reclaim numbers—in seconds, activate features by user or department, and track MultiLine usage with real-time dashboards and reports.