MultiLine allows you to eliminate your communication data silos, communicate compliantly, and connect to your critical workflows to deliver superior client experiences.
Business Voice
MultiLine provides a separate business number on an employee’s personal or corporate-owned device through a mobile application, for secure and compliant client communication. Work over any device and any wireless carrier with built-in productivity and compliance features for improved efficiency.
Carrier-Grade
Patented technology ensures the highest quality of service globally across all communication channels (cellular, data, wifi) and carrier networks.
Call Controls
Supports Do Not Disturb, call blocking, call transfer, three-way conference, sequential dialing, simultaneous ring and more.
Business Hours
Easily set your schedule so calls come in when you’re working and go to your business voicemail after hours or when you’re otherwise unavailable.
Business Text Messaging
Communicate with your clients on preferred channels like texting to increase satisfaction and engagement
Opt-in
Allow customers to opt in or out of your text messages with consent automatically captured and recorded.
Redaction
Redact sensitive content within a text message or block any message entirely.
MMS
Ability to send and receive picture messages or send group text messages with ease.
Voice and Text Capture
Flexible
Options to record just voice, just SMS, or both. Enjoy multiple recording, storage and retrieval options (such as support for live voice call recording).
Compliant
Configure settings to meet compliance and privacy standards (such as pre-recorded prompts that inform parties when the call is being recorded).
Secure
Advanced encryption ensures only designated individuals or staff have access to recordings.
Archival
Ability to capture and save recordings to the Movius cloud or stream directly to archival platform of choice (Actiance, ASC, NICE, Redbox, Verba, or Verint).
Connect to your CRM
Optimize your CRM experience, streamline workflows, and increase productivity with seamless integration between your MultiLine solution and CRM. Automatic capture of client communications inside CRM unlocks productivity, fosters deeper client relationships and powers communications data insights.
Manage your deployment and communication data with ease.
IT admins and compliance teams have all the tools they need to add users, manage mobile numbers, and configure policy controls – all from a simple, admin portal.
Number Management
Provides complete control over company numbers so they can be assigned and reclaimed in seconds.
Admin Control
Admins are provided with full control over every adjustable setting and feature within MultiLine across every individual and/or department.
Reporting
Real-time alerts and visibility of numbers, user activity, policies, recordings, and system logs across your entire organization.
Seamless Integration
Build a best-in-class communication stack with Movius as the secure, communication layer across your critical business tools. From Microsoft Intune to Verint to Salesforce, we seamlessly integrate with your tools that are core to communication, data capture, and compliance, so you can drive the employee experience of the future.
