Networks that operate at maximum uptime bring the benefits of revenue maximization and return on assets – why compromise your application investment? Movius® Support Services include tiered programs for customers including critical offerings of technical support access, software updates and upgrades, and repair services.
"Many members of our Voicemail Operations team recently participated in a week of on-site training classes from Movius. In this training, we focused on troubleshooting techniques and were able to be hands-on by accessing our label equipment during class. The course was customized specifically for our network and the instructor was knowledgeable and adapted the training to meet our needs. With this newly acquired information, the entire team will be able to more proactively manage our voicemail network."
– Manager, Voicemail Operation/Major Wireless Carrier
Movius is focused on providing exceptional support and training on all applications and platforms. We realize that integrating new products into your network takes time. The goal of our support teams is to accelerate the testing and deployment time so that you can get your new applications to market faster and reliably. Our technical services and support is available 24/7 via the phone and web. If you’re looking for training to educate new employees or to provide a refresher course to your current operations team, we offer both on-site and virtual training to best suite what fits your needs.
Movius' Support Services provides the convenience of a single point of contact with the flexibility and choices in maintenance plans tied to Service Level Agreements (SLAs). You get the support services and priority you need depending on the critical need to your business. Reduce costs, minimize risk of downtime, and gain the convenience of a single point of contact for your Movius application environment with our flexible support plan options.
- Reduce costs while ensuring reliable support
- Minimize risk and get a single point of contact
- Simplify your support without losing flexibility
- Reliable support for your network tied to an SLA
For more information on Movius Care Services, refer to the Movius Care Description and Service Level Agreement. For terms and conditions, refer to Movius Maintenance Terms & Conditions.
For pricing and further details, please contact your Movius sales representative.
Movius Care Center
If you have a Movius Care agreement you can take advantage of our Internet portal. Movius customers that have a Movius Care agreement have access to web interaction for support, including ticket generation and updates, software downloads and release notes.
Movius has a number of courses available to assist you and your personnel in keeping your messaging solutions optimized. In order to provide you with an environment that works best for you, we offer both custom and online training. To register for any course or for questions, please contact our training coordinator at: +1 770 283 1757 or Training@moviuscorp.com. For pricing and further details, please contact your Movius sales representative.