Johns Creek, GA

Job Type:

Full Time Employee

Experience Required:

6 – 10+ years

Education Level:

Bachelor’s Degree or equivalent experience

Career Level:

Experienced, Non-Manager


Movius is seeking Technical Support Engineers to join our Johns Creek office. Our ideal candidate will be responsible for troubleshooting and developing technical solutions related to software and set-up errors.

Candidate must have a great attitude, be self-motivated, detail oriented and a team player. It is important that this candidate is proactive in a fast-paced, dynamic, rapid-development environment.


  • Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
  • Participate in the activities of product teams whose products are built upon Unix or Unix-like operating systems and networks.
  • Train others, on-the-job, in essentials of various Unix operating systems and network concepts.
  • Install, configure and maintain networks in a Unix or Unix-like environment.
  • Participate in product reviews to influence the development and integration of Movius products and how they will integrate in customer’s data network.
  • Review, plan and evaluate network systems.
  • Provide documentation, project tracking, and management reporting.
  • Provide installation support to installers in the field.
  • Manage technical engagement with assigned strategic customers, including:
    • Case workload management and follow-up
    • Customer outage management and escalations
    • Manage internal escalation to Movius team members on behalf of the customer
    • Contribution to and attendance in weekly, monthly, quarterly operations review


  • Solid analytical and problem-solving abilities.
  • Excellent verbal and written communication skills; fluent in English.
  • Must be able to work independently.
  • Proficiency with MS Office Suite.
  • Excellent customer relationship skills.
  • Ability to identify and prioritize important tasks independently.
  • Degree of creativity and latitude is required.
  • Provide guidance and mentoring to less experienced employees.


  • Require a Bachelors degree in a related area and/or 6-10 years of experience in the field.
  • Fluent in English is required.
  • Bi-Lingual Individuals should also apply
  • Working experience with Linux operating systems to include system administration.
  • Knowledge of IP routing technology, configuration and administration.
  • Knowledge of IP switching technology.
  • Working experience with IP telephony protocols.
  • Knowledge of commonly used concepts, practices and procedures for network administration.
  • Working knowledge of common Microsoft Office programs and tools.
  • Familiarity with C, C++, Java, and VXML.
  • 5 years working experience with telephony products.
  • 3 years technical support experience.

To apply submit resume with Subject: "Technical Support Engineer ”

to: ziprecruiter.com/job/33d407fb

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