• Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
  • Participate in the activities of product teams whose products are built upon Unix or Unix-like operating systems and networks.
  • Train others, on-the-job, in essentials of various Unix operating systems and network concepts.
  • Install, configure and maintain networks in a Unix or Unix-like environment.
  • Participate in product reviews to influence the development and integration of Movius products and how they will integrate in customer’s data network.
  • Review, plan and evaluate network systems.
  • Provide documentation, project tracking, and management reporting.
  • Provide installation support to installers in the field.
  • Manage technical engagement with assigned strategic customers, including:
  • Case workload management and follow-up
  • Customer outage management and escalations
  • Manage internal escalation to Movius team members on behalf of the customer
  • Contribution to and attendance in weekly, monthly, quarterly operations review


  • Solid analytical and problem-solving abilities.
  • Excellent verbal and written communication skills; fluent in English.
  • Proficiency with MS Office Suite.
  • Excellent customer relationship skills.
  • Ability to identify and prioritize important tasks independently.
  • Degree of creativity and latitude is required.
  • Provide guidance and mentoring to less experienced employees.


  • Require a Bachelors degree in a related area and/or 6-10 years of experience in the field.
  • Fluent in English is required.
  • Working experience with Linux operating systems to include system administration.
  • Knowledge of IP routing technology, configuration and administration.
  • Knowledge of IP switching technology.
  • Working experience with IP telephony protocols.
  • Knowledge of commonly used concepts, practices and procedures for network administration.
  • Working knowledge of common Microsoft Office programs and tools.
  • Working experience with SS7 including IS41 and GSM Protocols.
  • Familiarity with C, C++, Java, and VXML.
  • 5 years working experience with telephony products.
  • 3 years technical support experience.

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