Forward-looking companies recognize that a more mobile workforce is a business necessity — and bring your own device (BYOD) programs are quickly becoming a cornerstone of their mobile agenda. There is huge potential for increased productivity, agility, cost-efficiency, and employee satisfaction. It’s no wonder, then, that nearly 75% of companies already have a BYOD program in place or are planning to implement one soon.
But BYOD has challenges that need to be addressed to ensure maximum results. Companies implementing BYOD programs have to consider privacy, security, compliance, and costs. Moreover, integration needs to be seamless to ensure business continuity, satisfy employees, and encourage further adoption.
What is a Second Line Service?
In a BYOD scenario, businesses can use a second line service to add a company-managed work number to an employee’s personal mobile phone. Combining two separate lines on employees’ preferred mobile device allows them to keep their primary number for personal use, while also having a designated work number to place and receive business calls and texts.
Most services that offer a second line virtualize the second number, eliminating the need for a user to swap SIM cards or buy a dual SIM phone. And because a second line service layers a fully-featured business phone service onto an existing mobile device, it can also liberate employees from having to use a desk phone.
Companies considering second line services should look for a provider that offers carrier-quality voice and messaging, support for any wireless device and carrier, and international coverage via both traditional wireless networks (TDM) and VoIP services.
Benefits to Employees
Let’s be honest: everyone hates carrying around two or more mobile devices for work and personal use. Implementing a second line service that is device- and carrier-agnostic gives employees the option to use their own phone and keep their carrier of choice. They have the freedom to use the device and service plan they are familiar with, which makes them more productive. And, for employees moving from a COPE (company-owned, personally enabled) program to BYOD, being able to remove one device from their daily electronics load can be a strong perk.
Benefits to Employers
Privacy is one of the biggest concerns in a hyper-connected world, so overcoming employee concerns about privacy is a must for achieving broad BYOD adoption. Second line services can help establish employee trust because they distinctly separate work and personal use on a mobile device. The company has no visibility into employees’ personal activities, including texts, emails, app usage and personal data.
Second line services also offer peace of mind when it comes to BYOD reimbursement, an issue that led to a 2014 California ruling requiring companies to compensate employees for work-related use on their personal cell phones. Many second line services easily separate business and personal usage for calls, texts and data use. Under a BYOD program, employees can be assured they’re being fairly compensated for work-related charges.
On the administrative side, second line services eliminate the provisioning and de-provisioning headaches of COPE programs, where businesses rely on carriers or third-party services that may have long provisioning delay times. Second line services put companies in control by giving them a pool of work numbers they can assign and reassign as employees join and leave the organization. With in-house number management, employees who upgrade or replace a device can be up and running on their new phone — with the same work number — in minutes.
The benefits of a second-line service make it clear why more companies are planning to implement a BYOD program. People can use the devices they prefer, and companies get the control they need over security, compliance and costs.
For more information on how your company can seamlessly implement a bring-your-own-device program, download our new eBook, “10 Ways A Second Line Service Leads To BYOD Success.”